BSA moves to local management in China 2026
/ 01.10.2026 /
In 2026, Best Service Assistance completed its transition to a local operating structure in China, bringing key stages of medical assistance and case management under the company's direct control.
The change addresses a practical challenge: arranging care in China requires regular contact with hospitals over admissions, deposits, medical records, discharge and payment. Working through several local contractors can add approval steps and make it harder to keep information and costs under control.
An on-the-ground unit, fully managed by Best Service Assistance, now handles work previously entrusted largely to external local contractors. Its responsibilities include liaising with medical providers, coordinating cases, obtaining and translating medical documents, and managing financial documentation and payment arrangements.
Cases follow a single process, from the initial request and policy coverage check to provider selection, treatment coordination, document review and final settlement. This helps maintain continuity between the medical, administrative and financial stages.
Financial review includes checking treatment against the diagnosis, assessing medical necessity and the services provided, reviewing bills and supporting documents, and resolving deposit and payment questions directly with providers.
Best Service Assistance managed 1,559 cases in China in 2025 and a further 3000 as of September 2026. Most cases were in Sanya, Shanghai, Guangzhou, Beijing and Hangzhou, with providers also available in other regions. The network continues to develop in response to case volumes and patient locations.
The local structure supports communication in Chinese, English and Russian. Quality procedures include response-time monitoring, feedback after case closure and reviews of the assistance provided.
For insurance and assistance partners, the new model brings local case handling, provider communication and financial coordination under one management structure, with more direct communication and clearer oversight of documentation and expenses.