In 2026, Best Service Assistance continues to expand its partner network. The number of direct contracts with medical institutions has exceeded 3,000. In Thailand, the company works with more than 400 clinics. In the European Union, it works with more than 500. The geography of presence covers more than 50 countries, including China (Hainan, Beijing, Shanghai, Guangzhou, Chongqing, Chengdu, Hong Kong), Indonesia, Vietnam, Singapore, Malaysia, Sri Lanka, Seychelles, Philippines, Laos, Cambodia, Myanmar, India, Argentina, Mexico, Brazil, the Dominican Republic, Turkey, Georgia, UAE, the European Union, Egypt, African countries and Japan.

The company provides a full range of services: emergency outpatient and inpatient care, telemedicine, second medical opinion, cost containment, translation of medical documentation, patient monitoring, air ambulance, medical evacuation by regular flights, escort by a doctor or resuscitation team, rental of medical equipment, posthumous repatriation, coordination with disaster medicine services, assistance with lost baggage and documents, transfer, hotel booking, legal support, roadside assistance, pet services, courier delivery and leisure activities.

Operational indicators: over the past year, more than 150,000 cases have been handled. The average operator response time is less than 20 seconds in 90% of calls. Support works around the clock and in several languages. Through local representatives and special tariffs, partner costs are reduced by up to 30%. Payment of bills is possible in cash or by bank transfer within 1 hour even where guarantee letters are not accepted. This allows working with public clinics. The company has its own medical staff of certified doctors with international experience. Every case undergoes expert review for quality control.

Best Service Assistance is an official assistance provider for a number of international insurance companies and assistance groups, including Mondial Assistance, AXA Assistance, Hills Assistance, Thailand Assistance, Turkish Assistance, Georgia Assistance, Vietnam Assistance and China Assistance. The company is also regularly contracted by other international assistance providers for work in the Asian region.

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